Welcome to the official Rules page for The Pokies. This document explains the terms that govern your use of our gaming platform, how accounts are opened and managed, deposit and withdrawal procedures, bonus conditions, and the steps we take to protect players. We tested many of these processes in real-life scenarios and our results show practical timeframes and typical outcomes — these are included below to help you understand what to expect.
1.1 The Pokies operates as an online gaming operator. Our company is registered and operates under applicable regulatory frameworks. By registering an account and using our services you accept and agree to these Rules in full.
1.2 These Rules are a legally binding agreement between you (the player) and The Pokies (the operator). They come into effect as soon as you complete registration for an account with us.
1.3 You must read these Rules fully before creating an account. If you do not agree with any clause you must not register or must stop using our services immediately.
1.4 We review and update our Rules periodically. We will publish updates and, where appropriate, notify registered players of material changes. We reserve the right to modify these Rules for operational, legal or regulatory reasons.
2.1 You may only use The Pokies if you meet the legal gambling age in your place of residence. In most Australian states and territories this is 18 years. It is your responsibility to confirm local laws before using our services.
2.2 You must not access or use our site from a jurisdiction where online gambling is prohibited. If you are unsure, please contact local authorities or our support team for clarification.
2.3 Accounts must be registered in the real name of the player. All personal information provided must be accurate, complete and up to date. We may request documentation to verify the details you submit.
2.4 You agree that gambling involves risk. The Pokies does not guarantee winnings and is not liable for financial losses you may incur while using the service.
3.1 You are responsible for keeping your account credentials confidential. Do not share your password or allow others to play on your account.
3.2 Only one account per player is permitted unless we explicitly allow multiple accounts at our discretion. Multiple accounts used to gain an advantage or abuse offers will be treated as a breach.
3.3 Only one account per credit/debit card number is permitted. Attempts to use the same card across multiple accounts may result in account suspension and cancellation of winnings.
3.4 If we reasonably suspect that an account’s security has been compromised, we may suspend access until ownership can be verified.
4.1 Collusion, use of bots, scripted play, or any programmed devices to automate gameplay is strictly prohibited. Evidence of such activity will result in voided winnings and account suspension.
4.2 Using duplicate accounts, syndicates, or structured play to avoid rules, limits or bonus restrictions will lead to cancellation of bonuses and winnings and possible permanent exclusion.
4.3 Attempting to manipulate games, outcomes or platform software is a serious breach and may lead to criminal referral where applicable.
5.1 Bonuses and promotions are governed by their specific terms and this Rules page. Always check individual promotion terms for eligible games, wagering requirements and expiry dates.
5.2 Bonus abuse, including exploitation of free spins, matched deposits or other promotions, will result in cancellation of associated bonuses and winnings.
5.3 Some promotions apply only to specified game categories. Playing excluded games while a bonus is active may lead to forfeiture of bonus funds and winnings.
5.4 We closely monitor wagering patterns. If we find evidence that play was designed solely to meet wagering requirements without a genuine intention to gamble (for example repeated minimal-risk bets or hedging), we reserve the right to void winnings.
6.1 When opening an account we will request personal information such as full name, date of birth, email address and phone number. This information must be accurate and verifiable.
6.2 We may require documentation for identity verification (KYC), address verification and payment method validation. Typical documents include:
6.3 Based on our testing, identity verification is typically completed within 24–72 hours when clear documents are provided. In some cases, complex checks (unusual circumstances, cross-border verification) may take longer.
7.1 Deposits are credited to your account once we receive confirmation from the payment provider. Timing depends on the payment method chosen.
7.2 You must only use payment methods in your own name. Deposits from third parties are not permitted unless we have accepted this arrangement in writing.
7.3 We monitor deposits to ensure anti-money laundering (AML) obligations are met. We may request proof of source of funds for large or unusual deposits.
8.1 Withdrawal requests are subject to identity verification and compliance checks. We aim to process withdrawals promptly but some requests may require additional time to review.
8.2 Once a withdrawal is processed by The Pokies, the time taken to reach your bank or payment provider varies by method and your financial institution. We will provide transaction references where appropriate.
8.3 Example processing rules and playthrough requirements we apply (these are typical, subject to change and may differ per promotion):
| Payment Method | Typical Playthrough Requirement | Typical Internal Processing Time | Notes |
|---|---|---|---|
| PayID / Bank Transfer | 1x deposited amount (where applicable) | Up to 48 hours internal processing | Faster on clearance; bank delays may apply |
| Credit/Debit Card | 3x deposited amount (where applicable) | 24–72 hours internal processing | Card issuer may apply additional checks |
| eWallets / Virtual Wallet | Variable — check promotion terms | Usually 24–48 hours | eWallet processing can be near-instant once released |
8.4 We do not charge internal withdrawal fees. Your bank or payment provider may charge fees independent of The Pokies.
8.5 If a withdrawal is returned by your financial institution, we will contact you and assist in arranging an alternative payment method where possible.
8.6 The Pokies is not a financial institution. Accounts do not earn interest and we do not offer currency conversion services beyond standard transaction rates applied by payment providers.
9.1 If a game malfunctions, results produced during the malfunction are void. Players should not attempt to take advantage of errors; doing so may lead to forfeiture of winnings.
9.2 If a malfunction causes loss of funds or disrupted play we will investigate with our suppliers and take remedial action where appropriate. Our investigations require time and cooperation from third-party providers; restitution is at our discretion based on findings.
9.3 During investigations we may suspend accounts, withhold funds temporarily and request further information from the player.
10.1 If you breach these Rules or if we reasonably suspect you have breached them, The Pokies reserves the right to suspend or close your account, withhold funds and cancel wagers and bonuses.
10.2 Breaches include but are not limited to: collusion, multi-accounting, using stolen payment details, providing false documentation, and exploiting system faults or promotions.
10.3 In cases of suspected criminal activity or fraud we will cooperate with law enforcement and may report incidents to relevant authorities.
11.1 We use encryption technologies and security protocols to protect account data and transactions. Our security measures are continuously tested and audited.
11.2 We collect and process personal data to provide services, comply with legal obligations and maintain platform security. You can request our privacy policy for full details on how we handle your information.
11.3 You consent to the processing of your personal data for identity verification, AML checks and fraud prevention as required by law and by regulators.
12.1 The Pokies is committed to responsible gambling. If at any time you feel your gambling is becoming a problem you should contact our support or seek external help. Tools we provide include deposit limits, session reminders, reality checks, self-exclusion and cooling-off periods.
12.2 We may proactively restrict or close accounts where we detect harmful gambling behaviour. Our interventions are based on play patterns, deposit velocity and documented indicators of risk.
12.3 Support services and hotlines are recommended for players needing help; consider contacting local organisations that specialise in gambling support.
13.1 If you have a complaint please contact our support team with full details. We aim to acknowledge all complaints promptly and resolve issues within a reasonable timeframe.
13.2 If a complaint cannot be resolved directly, we will escalate it to our internal dispute resolution process. If still unresolved, you may have recourse to an independent adjudicator or regulator where applicable.
14.1 As part of our quality checks we performed representative tests on account opening, deposit and withdrawal workflows. Our key findings (typical, not guaranteed) were:
14.2 These observations give you an operational expectation. Actual timings depend on your payment provider, regulatory checks and your responsiveness to requests for documentation.
15.1 Example — Identity Check:
Player A uploads a clear scan of their driver’s licence and a recent utility bill. Our compliance team confirms the documents match and clears withdrawals within 48 hours.
15.2 Example — Suspicious Deposit:
Player B deposits a large sum using multiple cards in short succession. We flag the account, request proof of source, and withhold withdrawals pending documentation. If documentation is not provided, funds may be returned or account suspended.
15.3 Example — Bonus Abuse:
Player C uses several accounts to claim the same welcome offer. Our monitoring detects linked IPs and card numbers; bonuses are voided and accounts closed.
16.1 We may change these Rules at any time. Material changes will be published on our site. Continued use after a change indicates acceptance of the revised Rules.
16.2 If we need to take urgent action (for example to address a security issue), we may apply temporary changes immediately and notify affected players as soon as reasonably possible.
17.1 For questions about these Rules, account issues, or to submit documents, contact our customer support through the channels published on the site.
17.2 Keep records of your communications and transaction references. If you raise a dispute include screenshots, timestamps and any relevant transaction IDs to help speed the investigation.
18.1 These Rules are written to be fair and transparent while protecting the integrity of our platform and the safety of our players. We apply them consistently and with regard to the law and regulatory expectations.
18.2 We tested many operational scenarios to ensure clarity in this Rules document. Our results show that providing clear, accurate documentation and following the rules reduces delays and avoids most account issues.
18.3 By using The Pokies you confirm that you have read, understood and agree to these Rules. If you require clarification on any clause, please contact our support team before proceeding.
Effective date: the date shown on the site where this Rules document is published. Please check the site for the current version.
Thank you for choosing The Pokies. Play responsibly.
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